Trezor.io/start — Official Start Page for Trezor Users

Welcome to your Trezor start hub. This page is organized to take new and returning users from "unboxed" to "secure and confident" with a hardware wallet. Follow the clear steps to download official software, connect your device, secure your recovery, and learn essential best practices.

Get started — quick actions

Download Trezor Suite

Official desktop app and web interface. Use the blue download button below to choose your OS installer.

Download Suite

Connect your device

Plug the Trezor device into a USB port, unlock it with your PIN, and accept the browser prompt if using the web interface. Prefer original cables and direct ports.

Create or recover wallet

Follow the on-device prompts to generate a new recovery or restore from an existing seed. Never type your recovery into a computer.

Update firmware (if prompted)

Keep firmware current for security and feature improvements. Verify on-device prompts before accepting updates.

Download & Setup

Use the official Trezor Suite for desktop or the official web start interface hosted at Trezor.io. Installing is straightforward — run the downloaded installer, follow on-screen prompts, and allow necessary permissions. On macOS you may need to approve the installer in System Preferences → Security & Privacy. On Windows, run with administrator privileges if prompted. For Linux, use the native package manager when available and ensure udev rules are present so the OS recognizes the hardware wallet.

After installation, open Suite and follow the guided onboarding. If connecting via browser, a local connector (Bridge or WebUSB) will handle the communication depending on platform and browser.

Security practices & best advice

Protecting your crypto starts with the physical device and continues with how you manage your recovery and your environment. Treat the recovery seed as the highest-value secret: write it on paper or metal and store it offline in a fireproof, waterproof, theft-resistant location. Do not photograph or digitally store your seed. Use a PIN to protect the device from unauthorized local access. Consider using a passphrase for an additional hidden-wallet layer only if you understand the trade-offs: passphrases add powerful security but also increase the risk of permanent loss if forgotten.

Verify all firmware updates on the device screen before accepting.
Never enter your recovery on any computer or website.
Keep your desktop software up-to-date and download only from official sources.
Prefer offline or air-gapped storage for large long-term holdings if your workflow allows.

Using Trezor with wallets and services

Trezor integrates with many wallets and tools. Use supported, reputable software and services. When connecting to third-party web wallets, double-check URL authenticity and TLS certificate status. Use read-only addresses or watch-only modes where appropriate for monitoring funds without exposing private keys.

If you plan to use exchange services or DeFi, prefer small, purposeful transactions and test flows before making large transfers.

Frequently asked questions

1. Where do I download the official Trezor software?

Always download from the official domain and follow the prominent "Download" links on the start page. Avoid unofficial mirrors and never run untrusted binaries.

2. What should I do if I lose my device?

If you lose your Trezor, obtain a new device from an official seller and restore your wallet using your recovery seed. If you suspect seed compromise, immediately move funds to a new wallet with a freshly generated seed.

3. Can I use Trezor on a public computer?

Avoid using public or untrusted computers. If necessary, use a clean OS image or live USB environment and ensure you never expose your recovery seed. Prefer personal, updated machines for sensitive operations.

4. How do I verify firmware authenticity?

Firmware updates should be signed and verified by the device during the update process. Read the on-device prompt thoroughly and confirm the update only if it matches the official release notes and the expected version.

5. What is the best way to back up my recovery seed?

Write the seed on paper and consider transferring it to a metal backup for durability. Keep multiple geographically separated copies in secure places. Never share your seed with anyone, including support representatives.

Final guidance & support

The start page is a living hub of resources, and it is designed to direct you to official downloads, step-by-step onboarding, and security recommendations. If you encounter an issue, gather clear details such as device model, firmware version, OS, Suite version, and a short description of the problem before reaching out to support channels. For urgent security incidents, move funds to a secure wallet and contact official support immediately.